Frequently Asked Questions

Tour FAQ

  • Chevron down How safe is ziplining?
  • Our course and equipment is inspected daily, and our guides receive continual training to maintain the highest standard of safety at all times. Once each year, our course undergoes a rigorous inspection and evaluation by ABEE. This company is accredited by the Association of Challenge Course Technology (ACCT). Our guides also are certified annually by ABEE.

    Here is a recent stellar evaluation from ABEE, Board Member Company of the Association of Challenge Course Technology:

    “The Zip Wire course at Princeville Ranch Adventures is in excellent condition as usual. The manner in which it is maintained and managed is state-of-the-art in professionalism and standard compliance. Princeville Ranch Adventures runs a model Zip Wire service of the highest quality. ABEE will continue to promote this course to colleagues and all inquires as excellent in regards to safety and operation.”

  • Chevron down How far in advance should I make my reservation?
  • To ensure that you get your first choice, we recommend at least 2 weeks ahead. We usually have openings even one day in advance, but availability may be limited. Call us to find out!

    Four weeks in advance is best if there are five or more in your group or during busy seasons. These busy times are summer (June through August), Thanksgiving week (third week in November) and Christmas/New Year’s (December 15 through January 15).

  • Chevron down How many guests are usually on a tour?
  • Approximately 6-15 persons depending on the tour.

  • Chevron down When is the meal served? Should I eat before going on tour?
  • Approximately halfway or 3/4 of the way through your tour. Snacks are available for purchase in our office.

  • Chevron down Can I order a vegetarian or other special meal?
  • Yes, you can order a vegetarian picnic: make-your-own sandwich on pita bread with hummus, havarti and jack cheeses, cucumber, sprouts, lettuce and onion.

    The condiments are mayonnaise and Grey Poupon mustard. A chocolate chip cookie and potato chips complete the meal.

    Please order any vegetarian selections at the time of reservation. Advance notice is required.

  • Chevron down Do you provide transportation from my hotel?
  • We do not provide transportation to our check-in office, however, check with your hotel, some hotels do shuttle guests to our location.

  • Chevron down Will there be guides on the tours?
  • Yes, our fun, safe and professional guides lead you on your adventure from start to finish!

  • Chevron down How do we carry our stuff with us on the tour?
  • You have the option to bring your own back pack or we have backpacks available to rent for $5

  • Chevron down Are water shoes ok for ziplining?
  • We ask that you wear closed toe sneakers that can get wet and muddy or all terrain hybrid water shoes with a solid toe and sole. (No aqua socks, crocks or 5-fingered toe shoes)

  • Chevron down Are rental shoes available?
  • Yes, we offer sturdy all-terrain, hard-toe trail sandals at $5.00 a pair. There are both children’s and adult sizes (women’s and men’s).

  • Chevron down Can I bring a camera on tour?
  • Absolutely, please do. Bring along your video camera as well!

  • Chevron down Does your company take photos or videos for us?
  • Yes, our guides will be taking pictures of you throughout the tour.  The photos will be available to view and purchase immediately after your tour.  All tour photos will be uploaded and available for purchase thru our website as well.

  • Chevron down Will I get wet on the tour?
  • Most likely—it rains almost every day on Kauai, at least for a short while! We recommend wearing clothing and shoes that can get muddy. Kauai is famous for its rich, red soil. And remember, a passing shower is considered a blessing in Hawaii!

  • Chevron down Do tours go out when it is raining?
  • Yes, our tours go out rain or shine. In the event we determine weather is hazardous, we may cancel the tour and guests may be rescheduled.

  • Chevron down What if a child is 9 years old and weighs 80 pounds. Can he/she do your zipline tour?
  • He/she would be welcome on the Jungle Valley Adventure, and the Off Road Adventure, which have 2 fun, fast ziplines, both over 400 feet long.

  • Chevron down How can I pay for my tour?
  • We accept American Express, Discover, Master Card, Visa, cash and Travelers Checks.

  • Chevron down When I'm ziplining, will I have to brake myself or control my speed?
  • Our guides will do this for you, ensuring your safety and giving you extra time to scream!

  • Chevron down My partner wants to zip but I just want to watch, can I come along?
  • You could go on our Jungle Valley Adventure, or our Off Road Adventure, with 2 fun, fast ziplines, both over 400 feet long. The ziplining is optional. The tour is set up so you can watch everyone zip and cheer them on!

    Non-participants are not allowed on the Zip Express, Zip N’ Dip or the Ride N’ Glide.

  • Chevron down Are there any restrooms on your tour?
  • We have restrooms at our check-in office. These are the only ‘porcelain facilities’ you’ll encounter while on tour!

  • Chevron down Do you allow drones on property?
  • Due to the safety concerns for our guests, staff, property, and livestock, Princeville Ranch prohibits the operation and use of unmanned aerial systems or drones by any person without prior written permission.  No drones are to be launched from or flown over Princeville Ranch property for any reason (commercial or personal) without express written consent from management.  Any requests for permission should be submitted in writing at least 72 hours before visiting Princeville Ranch.  Please contact the General Manager, Rhet Eikleberry ([email protected]), with any questions or requests.

Horseback Ride FAQ

  • Chevron down What type of saddles do you ride in?
  • We use Western saddles for all of our trail rides. Our horsemanship lessons offer English and Western saddles.

  • Chevron down Is the ride nose to tail?
  • We encourage riders to spread out and enjoy their horse!

  • Chevron down What if I'm only a beginner?
  • We take all levels of riders. We give a pre-ride orientation to everyone, so that you are familiar with certain terms and comfortable with your horse.

  • Chevron down Are there height-to-weight ratios?
  • Yes there are. Please call for details or click here to view a chart.

  • Chevron down Is the ride walking only? Can we run the horses?
  • Yes, The Waterfall Picnic Ride, the Ride ‘N Glide, and the Paniolo Ride are walking only. Safety is our main concern! If one horse trots off, so may the rest. We have various riding levels on these tours, so beginner riders would be at a disadvantage. If you would like to do more than walk, you may want to book a private ride.

  • Chevron down Can we run the horses on the private ride?
  • The guide determines what would be best for the rider. However, most private rides can do more than a walk.

  • Chevron down Can we ride on the beach?
  • The State of Hawaii does not allow commercial horseback riding on the beach.

  • Chevron down What if it rains?
  • We go out rain or shine. We have rain jackets on the back of every saddle. We will cancel a ride if we think it’s unsafe.

  • Chevron down Can my child and I double up and ride together on one horse?
  • Adults and children ride separately. Each rider has his/her own horse. Children must be a minimum of 8 years old to trail ride. Our horsemanship lessons take children as young as 4 years old.

  • Chevron down I'm pregnant. Can I still ride?
  • Pregnant women are not allowed to ride.

  • Chevron down How difficult is the hike?
  • The hike is rated moderate-to-difficult and includes a short steep trail, up and down rough hewn steps with rope handholds. The hike out hike includes a waterfall crossing and a climb up a 10-foot rock wall, where you’ll be secured by a safety belt and assisted by your guide.

  • Chevron down What's the difference between Princeville Ranch and other riding adventures?
  • Princeville Ranch has been a working cattle ranch since 1831 and we presently have a herd of 300 cattle on the ranch. We are family run and operated and have been offering horseback rides since 1978. Our natural horsemanship philosophy and the care we give our horses is paramount to us. We are continually training our horses and take great pride in providing quality horseback rides with attention to safety.

  • Chevron down How many people will be on my ride?
  • One guide can escort 7 guests. If the ride is 8 or more, we will add another guide. Most rides are 6-7 guests.

  • Chevron down We have a really big group. Can all of us go together on one ride?
  • Yes, large groups are welcome! Just be sure to call well in advance.

  • Chevron down Are we riding up to the mountains? Are there any cliffs? Is it rocky?
  • We ride through our pastures. The terrain is generally flat, with some hilly areas. The footing is grassy with some areas of red clay and dirt. We do not ride up into the mountains, but we do enjoy beautiful mountain and ocean views.

  • Chevron down What kind of horses do you have?
  • We have quarter horses and quarter/draft crosses. All of our horses are geldings.